American Airlines, which sued Gogo last week, is not the only airline having trouble with its onboard Internet. United Airlines is also having some WiFi reliability issues, according to a recent internal note distributed to the carrier's pilots.
United uses a mix of providers, depending on the aircraft, but it has finally installed Internet - most of it satellite-based - on nearly all of its aircraft. Still, as many of you probably have learned, it does not always work properly.
"We are hard at work to address Wi-Fi reliability issues that I know are frustrating to you and our customers," United's Howard Attarian, senior vice president of flight operations, told pilots.
"I know how upsetting it is to expect to be on a plane with Wi-Fi access – or any other service – and then it's not functional. That's not service you can trust, and I assure you we are focused on fixing this problem."
I have not flown United in awhile, so I haven't been burned by non-working WiFi.
Have you? How did the airline handle it?
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