Good morning, everyone. Here are some of the aviation stories I have enjoyed recently.
Carolyn McCall, CEO of EasyJet, is one of the few women heads of a major airline. The New York Times profiles her.
Why does it seem United has more customer service woes than any other major U.S. airline? Here's how Bloomberg describes this week's failure: "United Airlines came under harsh criticism from passengers over how the carrier handled a 24-hour stranding that included an overnight stay in the barracks of a remote Canadian military base." Bloomberg.
Cranky Flier evaluates the $229 million renovation of Delta's Terminal 5 at LAX. Cranky Flier.
Last week, passengers on an Allegiant Air flight in Boise, Idaho "self evacuated" from an MD-80, believing these was smoke in the cabin. This is a major no-no. Passengers shouldn't evacuate until the crew issues a command. But passengers told the local newspaper that the airline employees screwed up. Idaho Statesman.
American Airlines deferred an order for 35 A320neos by at least four years. Dallas Morning News.
El Al flight attendants don't want to be required to wear high heels on the ground. Daily Mail.
On Sunday, the Dodgers team charter flight from San Diego to Dallas made an emergency landing in Los Angeles. The Dodgers fly United. L.A. Times.