Did you know JetBlue Airways learned an important lesson about its operation in October 2012 when Hurricane Sandy hit New York?
At the time, JetBlue's backup operations center was in a hangar New York airport, not all that far from the primary center at the airline's headquarters.
"Hurricane Sandy was a big wakeup call for us," Penny Neferis, JetBlue's director business continuity and emergency response, said at a recent airline industry conference. "It clearly became obvious that [a nearby airport] was not the right place to have a backup center."
As you might expect, JetBlue built another backup center. Airlines typically don't like it when travelers know where the backup building is, so I won't mention it here. But Neferis stressed that is ..."on a different power grid [with] different connectivity and a different phone system."
Airline employees should have no trouble running the carrier if the operations center at headquarters fails. "Everything is redundant," Neferis said.