Do you know every new hire at JetBlue Airways goes to JetBlue University in Orlando?
A reporter at a Florida Fox television station tagged along during some recent training, showing how airport agents, flight attendants and pilots learn their jobs. He spent time in the E190 flight simulator and did some role playing, pretending to be an angry passenger interacting with customer service agents.
At times, the reporter is a little too interested in inserting himself into the story. But it's not a bad piece. If you have spare five minutes, you might enjoy it.