Delta introduces Customs and Border Protection Kiosks at LAX

Kiosks at Toronto Pearson International Airport. Photo: CBP. 

Kiosks at Toronto Pearson International Airport. Photo: CBP. 

Delta Air Lines is the only carrier at Los Angeles International Airport to that has installed kiosks at the Customs and Border Protection entry point, according to a story this week by Ted Reed in Forbes. 

If you're not familiar with the technology, you may not care. But these kiosks, which are available for "regular passengers" -- not those with Global Entry -- have cut down considerably on border entry waiting times. Basically, instead of filling out your CBP entry form on paper, you fill it out on a computer when you reach the airport. I have only used the system once, in Houston, where United has installed it, but I was impressed. It was remarkably efficient. 

According to Reed, Delta has installed 10 Kiosks at its LAX Terminal 5. "By contrast, American and United have delayed installation at their LAX terminals while awaiting various other airport renovation projects," he writes. 

Ranjan Goswami, a Delta executive based in Los Angeles, told Forbes that the kiosks have decreased passenger wait times by between 29% and 45%. (I'm impressed at the precision of those statistics.)

According to CBP, the Kiosks can be used by U.S. and Canadian passport holders, as well as visitors from visa waiver countries. Permanent residents should be able to use them by the end of 2014, CBP says. CBP has published a list of the airports where the technology is available, but keep in mind that not every terminal will have them.  Here are the airports:

  • Hartsfield-Jackson Atlanta International Airport (ATL)
  • Austin-Bergstrom International Airport (AUS)
  • Boston Logan International Airport (BOS)
  • Charlotte Douglas International Airport (CLT)
  • Chicago Midway International Airport (MDW)
  • Chicago O’Hare International Airport (ORD)
  • Dallas/Fort Worth International Airport (DFW)
  • Detroit Metropolitan Wayne County Airport (DTW)
  • Fort Lauderdale-Hollywood International Airport (FLL)
  • Houston George Bush Intercontinental Airport (IAH)
  • Los Angeles International Airport (Terminal 5) (LAX)
  • Miami International Airport (MIA)
  • Minneapolis-Saint Paul International Airport (MSP)
  • Montréal - Pierre Elliott Trudeau International Airport (YUL)
  • New York - John F. Kennedy International Airport (JFK)
  • Newark Liberty International Airport (EWR)
  • Orlando International Airport (MCO)
  • Phoenix Sky Harbor International Airport (PHX)
  • Seattle Sea-Tac Airport (SEA)
  • Tampa International Airport (TPA)
  • Toronto Pearson International Airport (YYZ)
  • Vancouver International Airport (YVR)