American Airlines is planning new uniforms for its front-line employees. But given the body types and job descriptions involved, this is no small feat.
Yes, there's the fashion angle. We can assume the new uniforms will be more stylish than the blue and gold coats American flight attendants have worn for a couple of decades. They might even be slightly snazzier than the comparatively new US Airways uniforms.
But these uniforms need to be all things to all people. So American is taking the process seriously.
In January, 460 pilots, flight attendants and customer service representatives at US Airways and American will participate in a trial, or a "wear test," for American's preferred garments.
"Participants will use an app to record their feedback on criteria like durability, comfort, stretch, stain-resistance and overall fit," American said this week in an employee newsletter. "Since the garments that testers will wear are prototypes, their suggestions will be incorporated into the final uniform."
The employee newsletter conducted a Q & A with several of the testers. Here are my favorite quotes:
- “I’m excited to have more slim-fit options."
- "We need it to fit the full-figured woman.”
- “There will be people trying to grab you and touch you and have you turn around while you’re running between terminals for a flight. So I think that’s going to be the biggest issue: Everyone trying to see what the new pieces look like.”